Frequently Asked Questions

Everything you need to know about our luxury collections and services.

What is the standard shipping timeframe for orders?

We offer complimentary insured shipping on all orders. Standard delivery typically takes 3-5 business days, while custom or sized pieces may require additional processing time.

Do you offer a warranty on your jewelry pieces?

Yes, every purchase from Lewis Jewelers includes a lifetime manufacturer warranty against defects. We also provide one complimentary cleaning and inspection every six months.

What is your return and exchange policy?

We want you to love your purchase. Items in original condition can be returned or exchanged within 30 days of delivery, excluding custom-designed pieces and final sale items.

Are your diamonds and gemstones ethically sourced?

Absolutely. Lewis Jewelers strictly adheres to the Kimberley Process and only partners with suppliers who guarantee conflict-free diamonds and ethically mined gemstones.

Can I get my jewelry appraised for insurance purposes?

Yes, we provide a formal appraisal document by a certified gemologist for all items valued over $500 to ensure you can properly insure your investment.

Do you offer flexible payment or financing options?

We offer several financing plans, including interest-free options for qualified buyers, as well as secure checkout via all major credit cards, PayPal, and Affirm.